FAQ » Jump On!

FAQ

JUMP ON

What is Jump On?

Jump On Flyaways (www.gojumpOn.com) has created proprietary technology and a marketplace that helps airlines activate idle aircraft and fill empty seats. Our community of Jumpers (flexible travellers) save 35%-80% off typical scheduled airline fares.

Founded In 2013, Jump On created an airplane sharing service using idle aircraft and its Jumping Point concept to offer Jumpers a unique experience with big savings. With JumpStart, Jumpers were able to create and crowdsource their own flights to sporting events, weddings, concerts and getaway destinations. With JumpClub (pending), Jumpers can access guaranteed flights at Jump On’s lowest prices by committing to three flights per year.

With Jump On Bids, Jumpers can now bid on unsold scheduled airline seats.

What is a Jumper?

jumper - (juhm-per)

noun

  1. British. A pullover sweater.
  2. A person or thing that jumps.
  3. A slightly adventurous and flexible traveller who's always ready to Jump when the right flight deal comes along.

So, which type of Jumper are you?

How do Jump On flight bids work?

Jump On Bids lets Jumpers bid on potentially unsold airline seats. All reasonable bids are presented to participating air travel partners. Air travel partners may accept a bid at any time up to 48 hours before the flight. Jumpers win by saving up to 80% off typical airline fares. Airlines win by receiving incremental revenue for seats that would have otherwise been empty. 

Who is the ideal Jump On traveller?

The ideal Jumper is an adventurous and flexible traveller who's always ready to Jump when the right flight deal comes along. You’re willing to go when and where the wind takes you, or to visit family and friends more often, because you can. You’re travel savvy, and willing to make an effort to find that perfect deal. Whether you are a University student looking for an adventure, a leisure traveller willing to head out on a whim, or eager to see family and friends more often, you are a Jumper.   

How is Jump On different from the competition?

Jump On utilizes a completely different model than scheduled airlines, flight aggregators and online travel agents. Our differentiation relies on technology products that bring new flight options to the market that were not previously available. Our latest creation, Jump On Bids, allows Jumpers to bid on unsold airline seats, creating a win/win/win for Jumpers, air travel partners and the environment.

 

Routes and dates

What cities can I depart from?

Jump On departure cities depend on the routes made available by our air travel partners. Check out our current departure cities here. Check back from time to time to see updates. 

What are the destinations?

Jump On destinations depend on the routes made available by our air travel partners and also depend on your departure city. Check out our current destinations here and select your departure city to view the destination options.

Why aren’t Montreal, Calgary, Vancouver and Toronto available?

Jump On accesses flight inventory made available by our air travel partners. Currently, these cities are not available. We hope to offer flights to these cities soon as we acquire more air travel partners and routes. Check in often or sign up for email updates and we’ll keep you posted.

Meanwhile, these cities can be accessed via car from the following airports:

Toronto – via Hamilton International

Vancouver – via Abbotsford International

Calgary – via Edmonton International

If you are serious about saving money on flights to or from these cities, consider a short car or bus ride in your travel plans.

What days are flights available?

Jump On accesses flight inventory made available by our air travel partners. Flight dates and times change regularly and depend on the flight route and time of year. We accept bids on all flight inventory available at a given time. To view current flight dates, select your route and view the calendar on the bid page.

Why is my desired flight date not available?

Jump On accesses inventory made available by our air travel partners. Flight dates and times change regularly and depend on the flight route and time of year. If your preferred flight date is not available, it may be because there are no flights on that date or because demand for that date is high, and flights were not made available for bidding. We encourage Jumpers to be flexible with their dates to access the lowest cost flights. Also, try bidding on alternate dates around your preferred travel dates. Flexibility will give you a better chance to find a flight and may also save you some serious money. 

Can I bid on international flights?

Not yet. At the moment all flights available are domestic flights in Canada. We hope to expand and offer international flights in the near future.

 

Bids

How do flight bids work?

We offer Jumpers the opportunity to bid on potentially unsold airline seats. Air travel partners will consider reasonable bids and accept or decline bids no later than 48 hours before the flight date. 

What is a bid?

A bid is a binding offer to purchase a flight on a selected route and dates at the submitted price. By submitting a bid, you acknowledge that an air travel partner may accept your bid and place you on any flight at any time on the selected route and dates.

Can I cancel a bid?

No, bids are a binding offer and may not be cancelled. However, if you no longer wish to follow through on a flight bid, simply do not submit your passenger and payment details when prompted and the bid will not be considered by air travel partners.

What is the bid process?

It’s as easy as these 5 steps:

1)    Set it up and craft your bid: Select your destination and travel dates. Then craft a reasonable bid for your selected route and dates.

2)    Up My Bid: Use BidIntel™ to monitor and manage your bid ranking. Use 'Up My Bid' at any time to stay in the running.

3)    KickBack: All reasonable bids will be presented to air travel partners. They may accept a bid at any time up to 48 hours before the flight.

4)    Complete your bid: You will be prompted to provide passenger and payment details one week before your flight date. You must complete this section promptly for your bid to be considered by air travel partners. You can also provide this information earlier by visiting the MyBids section.

5)    Jump: You will be notified if your bid was accepted or declined. Our air travel partner will send you a confirmation email once your seat has been confirmed. Enjoy your flight. All flight related matters are the responsibility of our air travel partner.

How do I submit my bid?

1)    Choose your Starting Point and then click your desired Destination;

2)    Complete the ‘Trip Details’ section on the bid page by selecting ‘one-way’ or ‘return, then add the travel dates and number of passengers;

3)    Make your bid!

4)    Complete your contact information;

5)    Finally, click the ‘Submit Bid’ button.

Is there a minimum bid amount?

Bids start at just $1.00. Keep in mind however that many other Jumpers will be bidding on the same route and flight dates. Although there’s a chance your $1 bid may be accepted by an air travel partner (maybe if no one else is bidding on your route and dates or if the boss is out of town), the more reasonable your bid the better chance you have that it will be accepted.

Can I change my bid?

Yes. Your bid may be increased at any time but you will not be allowed to decrease your bid. Members can increase their bid by visiting the My Bids section of their profile.

Non-members can submit a new bid. Your highest bid on a route will be the only one considered.

How many bids can I submit?

As many as you like! We want you to have the best chance to have your bid accepted, so we have no limits. Bid away! 

How long should I wait for a response to my bid?

Our air travel partners may accept a bid at any time up to 48 hours before the flight. For excellent bids, they may accept it immediately. Otherwise, sit tight and we’ll keep you posted.

How do I find out if my bid is accepted?

We will let you know! You'll receive an email from us notifying you that your bid has been accepted. You can also check the ‘My Bids’ area of the ‘My Profile’ section of our site at any time to check on the status of your bid. 

What should I do if my bid expires?

There are lots of bids in the sea. Give it another try on different dates. Perhaps try a higher bid amount next time, or choose midweek dates that likely have more seats available.

How much should I bid to be accepted?

We can’t say for sure, as it is up to our air travel partners. It will depend on desired routes, selected dates and the associated demand. The more Jumpers that are bidding on a particular route and date, the higher you will need to bid to be in the running. Also, if there are few seats available, you will need to bid higher. However, if there are few bidders and the air travel partner is expecting lots of empty seats on an upcoming flight, they should consider lower bids. We also expect that you will need to bid much higher for busy weekend flights compared to slower mid-week flights.  

What is BidIntel™?

BidIntel™ is intelligence we provide to members that will give you demand insight when crafting your bid. BidIntel™ lets you know where your bid ranks against other bidders. You can choose to sit tight or use ‘Up My Bid’ when the time is right to keep your bid in the running.

We highly recommend that you use this information to monitor and manage your bid for the best chance of success.

How far before a flight can I make a bid?

Roughly 30 days, but times will vary depending on the rules set by each of our air travel partners. Jump On accesses inventory offered by air travel partners and flight date availability changes frequently. If your preferred route and travel dates are not available yet, it may be too far in advance or the route may not yet be available for bidding.

What is the latest I can make a bid?

Bids may be submitted no later than 3 days or 72 hours before a flight date.

 

Payment

When do I provide passenger and credit card details?

Passenger and credit card details are not required to make a bid. You may provide this information any time after making your bid, but no later than 7 days before your departing flight date. By providing passenger and credit card details early, you have a chance that your bid will be accepted early by an air travel partner.

When does my credit card get charged?

Your credit card will be charged only if your bid is accepted. If you provided this information in advance, your payment will be processed automatically once your bid is accepted. Your credit card will not be charged if your bid is not accepted.

If you have not provided passenger and credit card information, there is a small chance that an air travel partner may offer you a seat, contingent on receiving passenger and payment details within 4 hours.

 

Membership

Why should I sign up as a member?

Members have all the fun. Plus as a Jump On member, you will gain access to a number of great features and bonuses:

BidIntel™:

As a member, you will receive bid intelligence that improves your chances of winning a bid. Use BidIntel™ to monitor and manage your bid ranking. Up your bid at any time to keep it in the running and improve your chances of it being accepted.

Profile:

Keep tabs on all your flight bid information like your top bid for each flight and your bid status. Also, update your profile information to save time at checkout.

Bonus offers:

From time to time, we’ll present special offers to members that are not available to the public.

How do I see my bids?

Members can view current and past bid information by logging in to their account and viewing the ‘My Bids’ section. You must be logged in as a member to view bid information. Current members can log in here.

Once a non-member submits a bid, we automatically create an account and send an email with account details and log in instructions. Please check your email for your account details or you can use the “Forgot password” feature here.

How do I change my password?

Members can change their password in the profile section. Click here to access your profile.

I forgot my password, how can I access my account?

Members can create a new password by sending a password reset link to their email. Click here and then use the “Forgot password” option.

How do I sign up to receive emails?

Members can subscribe to email updates in the profile section. Click here to access your profile.

Non-members can sign up to become a member here.

 

Sharing and caring

Why should I refer a friend?

Share the love and refer Jump On to your friends so they can bid on low cost flight too!

Got your bid accepted? Tell your friends so they can join you on your low cost trip. 

Seriously, what kind of friend are you if you don’t share this great find!

Why should I share Jump On?

When you help spread the word about Jump On you help increase the buying power of all of our members. The more members that bid, the more buying power we acquire to gain access to more airlines and more seats. At the end of the day, that means more options and cheaper flights for you!

What is the best way to share Jump On?

Help spread the word about Jump On through social media networks like Facebook, Twitter, LinkedIn and Instagram. You can also help share Jump On through email and word of mouth at the office or at home. You can find us online on Facebook, Twitter, LinkedIn and Instagram. Please contact us for more details on sharing Jump On.

Why should I care about Jump On?

Jump On is driving change in a stagnant air travel industry. Similar to what Uber and Airbnb have done with idle cars and apartments, we are creating access to cheaper travel by utilizing unused airline seats.

Jump On also has a positive environmental impact. By filling these unsold airline seats of airplanes already in the sky, we lower emissions per travelling passenger.

Are you tired of high airfares and old practices in the air travel industry in Canada? Support Jump On and drive change Canadians need.

Do I have to book online?

Yes, all bids/bookings must be made online. If you need assistance making a bid or using our bidding platform please call our customer service at 1-855-737-5867, send us an email at social@gojumpon.com or message us using our website's Live Chat feature at the bottom right of your browser.

 

Flights

When do I receive my itinerary and airline ticket?

Bids may be accepted at any time up to 48 hours before the flight. Once your bid is accepted and your payment confirmed, your itinerary and booking confirmation will be sent to you directly by the airline. 

What aircraft will I be flying on?

Jump On works with a number of air travel partners. Aircraft will differ based on the airline and flight route. Aircraft used will primarily be: Boeing 737s, Dash-8s and Beech 1900s ranging from 156 to 19 seats.

Is Jump On an airline?

Jump On is not an airline and does not own or operate any aircraft. Jump On operates an online marketplace matching travellers with unused airline seats.

What airline am I flying with?

Our business model includes partnering with multiple airlines and presenting them with reasonable bids on their unsold seat inventory. Often there may be more than one airline considering bids on a particular route. As a result, you will be advised of the airline after your bid is accepted.

What air travel partners does Jump On work with?

Jump On partners with several large and small scheduled airlines across Canada. Jump On’s primary air travel partners may change from time to time, so check back often.

How safe are the aircraft?

All Canadian airlines are subject to the same safety regulations and standards. Our air travel partners’ planes are as safe as any in the airline industry.

Where and when do I check in?

All check-in details will be provided by the air travel partner once your bid has been accepted and payment confirmed. Check-in details provided by the airline will include flight information, check-in location and other important information.

What is the baggage policy?

Jump On works with a number of air travel partners. The baggage policy for your flight will depend on the airline you are flying with. All baggage policy information will be provided by the air travel partner once your bid has been accepted and payment confirmed.

What is served on the flights?

Jump On works with a number of air travel partners. The flight service will differ depending on the airline you are flying with. Service details and other information can be accessed by visiting the air travel partner’s website once your bid has been accepted and payment confirmed.

Will my group be sitting together?

Jump On offers access to unsold airline seats assigned late in the booking process, and the seating assignments will be made by our partner airlines. Therefore you may not be able to secure side-by-side seating for your group depending on seat availability. 

Can I pick my seat?

Jump On is unable to provide confirmed seat selection. However, most air travel partners offer a seat selection option by paying a small fee. Seat selection options will differ based on the air travel partner you fly with. Seat selection options and other information can be accessed by contacting the air travel partner once your bid has been accepted and payment confirmed. 

What if my flight is delayed or cancelled?

Once your bid has been accepted and you are issued an airline ticket, all customer service related communications will be directly between you and the air travel partner. Jump On’s agreement with air travel partners mandates that customers acquired through Jump On will be treated with the same level of service as their other customers.

BIDS 101

20% of airline seats fly empty. Now you can bid on these unsold seats.

BID

Select your route and travel dates. Then craft your bid and make it count.

BOOST

Use BidIntel™ to monitor and manage your bid ranking. Use 'Up My Bid' at any time to keep your bid in the running.

KICK BACK

All bids will be presented to air travel partners. They may accept a bid up to 48 hours before the flight. 

JUMP

You will be notified when your bid is accepted and payment is confirmed. Our air travel partner will send your ticket!

FAQ